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  • peterjustinyu 4:47 am on March 13, 2014 Permalink | Reply  

    Why backup is losing your hosting business money

    Losing-Money1

    Backup is a crucial business operation. All companies, and even consumers, consider some form of backup. Historically it’s been a major pain point, with companies needing to purchase backup media capacity, rotate media and stay on top of all backup requirements.

    What if your business is hosting other business’ content? Then backup becomes an even more pressing and urgent business need. And yet, for most companies in the hosting space, backup is still done in a traditional way — with server-side software and on-site media (tape, disk, DVDs). When customers change their data, add or remove data from their hosted content, or any other modifications, hosts are naturally expected to adjust automatically and capture any new data in their backup sets. However, customers typically must contact hosting providers to restore data. Customer service around retrieving backups is a cost center. Hosts must bear all these costs and requirements:

    • Managing the growth in their media storage costs
    • Managing customer support costs in backup and restore customer service requests
    • Optimizing performance of backup media and operations as data volumes grow

    Most hosting providers will have to pass that cost along to their customers.

    DropMySite decided to take a different approach — by combining off-site storage with customer self-service. Providing  this service over the Internet, and wrapping it together into a SaaS offering, backup can become a revenue and profit center for a hosting provider. This falls into the growing Value-Added Service (VAS) sector for hosting providers.

    How much are you losing on backups?

    Estimates for enterprise storage range from $10/GB/YR to as high as $360/GB/YR!2 When compared the global trends for disk storage pricing:

    storage-backblaze-v1-461x552

    That means that  estimates on a restore job come to roughly $100 USD per support incident4. Multiply this by the number of support incidents for backup restore requests per year, and the prices add up quickly.

     

    Imagine turning that from a cost to a revenue opportunity!

    Man with bysiness graph isolated on white

    Is backup a good VAS offering?

     

    With competition in the hosting industry being as fierce as it is, every hosting provider is looking for a way to differentiate. In general, value-added services are a great way to offer a higher level of service to your customers. Higher levels of service typically lead to

    ActionTec has noted that backup is a strong VAS5, and they’ve also drawn the connection that applications and value-added services boost overall average revenue per user (ARPU) for hosting providers. Creating bundles makes it easier for customers to get all the services they need in one simple purchasing decision. That’s a natural fit for hosting companies that already offer a variety of service packages, such as website hosting, email hosting and mobile app provisioning.

     

    How DropMySite can help your hosting business

     

    DropMySite is a leader in online backup, focused on backing up Internet content. DropMySite provides several different types of backups as a service:

    1.DropMySite (DMS) – backing up websites

    2.DropMyEmail (DME) – backing up email mailboxes

    But DropMySite provisions backups differently from traditional models. DropMySite provides backups for the Internet age. DropMySite backs up the Internet. The goal is to make it easy to backup critical, but unpredictable data repositories.

    How DMS and DME are different than traditional backups

    Traditional Backups

    DMS/DME Internet backups

     
    Backup software runs on the server and accesses local disks and file systems Backup software runs on DMS/DME servers. There is no software to install. Backups access customer data via IMAP with one-time authentication of customer accounts, stored as an encrypted authentication token
    Backup is written to a local medium (disk, tape, etc) Backups are written to infinitely scalable Internet-accessible object storage
    Backups must be rotated to preserved media Backups are compressed and written to infinitely scalable object storage
    Backups are not always encrypted Backups are always encrypted in transit and on disk
    Backups are a cost that hosting providers must bear Backups are a value-added service that customers pay for
    Restoring a backup is a customer support ticket Customers can self-serve for getting access to backups and restoring files
    Must pay license fees for backup software Free to you; your customers pay for their backups. We share revenue.
    Other costs are incurred for software, media, labor. Pay only if your customers use it.
    Backup has no intelligence Backup provides search across data and content.

     

    In essence, DropMySite shifts backups from being something hosting providers have to do, and costs them money to being something that saves them time and earns them money.

    DropMySite makes backup a powerful value-added ARPU boost

    Hosts aren’t the only ones who need better backup

    Increasingly, enterprises are viewing the Internet not only as a communication channel, but as a storage channel. Content is migrating from office documents, to online content management systems, wikis, intranets and websites. As this growth pattern continues, backing up web content is crucial. Yet, the challenge remains mostly mishandled by traditional backup approaches.

    The technology behind DMS/DME/DMM

     

    DMS & DME use a blend of open-source and proprietary components. DropMySite takes the heavy lifting of running backups away from our hosting partners. Providers specialize in hosting; DropMySite specializes in backups. Here are some key technology differentiators:

    • ·All services (DMS, DME & DMM) have full APIs around them for account setup, provisioning and management
    • ·Plugins for the leading control panels are available and provide full, turnkey integration and support. Over 90% of the world’s web content can be accessed using cPanel, Plesk and Parallels APS (Application Packaging Standard) plugins.
    • ·APIs also include the ability to create, access and manage backups
    • ·Two partnership models are available: 1) a reseller or affiliate model; and 2) a white-label and co-branding integration model using our APIs and control panel plugins
      • ·DMS & DME write to object storage, such as Amazon S3 (default option). Any API-compatible object storage that supports read/write/update functionality can be integrated. So if you have your own storage solution, such as DreamObjects, JungleDisk or OpenStack-based Ceph/Gluster object storage, these can be integrated as the backup storage medium.

     

     

    Summary: Backup is a great opportunity to shift from cost to profit

    Profit-Revenue-Cost

    While necessary, backup does not need to continue to be handled in traditional ways.

     

    Internet-based backup,
    linked to your hosting business as a value-added service,
    represents one of the best ways to boost ARPU,
    reduce costs, and increase profits.

    References:

    1. Computerworld; Tape versus disk: The backup war exposed; http://blogs.computerworld.com/data-storage/22114/tape-versus-disk-backup-war-exposed

    1.

    1. 2.      IT workers estimate the cost of enterprise backup – peer estimates; http://hardware.slashdot.org/story/10/07/29/1952235/internal-costs-per-gigabyte-what-do-you-pay

    2.

    1. Backblaze; Farming hard drives: 2 years and $1M later; http://blog.backblaze.com/2013/11/26/farming-hard-drives-2-years-and-1m-later/

    3.

    1. 4.      Based on normal read/write speed, and an average customer data set of 2GB, a restore job should take around 10 minutes of disk read off of tape or CD media. With fully-loaded labor rates of $70/yr, a 30 minute estimate of total labor per restore job, and a monthly storage cost of $72 for 2 GB.
    2. Actiontec; Apps improve ARPU; http://www.actiontec.com/products/datasheets/AppsimproveARPU_whitepaper.pdf
     
  • peterjustinyu 9:40 am on November 18, 2013 Permalink | Reply
    Tags: back up data, back up sites, , , dropmymobile, , paperboy, partnership, reseller deal, ,   

    Major Japanese web hosting provider, Paperboy, signs partnership deal with Dropmysite 

    For immediate release, Singapore, Nov 18th 2013 – paperboy&co., Inc., one of Japan’s biggest web hosting providers has just inked a partnership with Dropmysite Pte Ltd that will expand the presence of its cloud backup products in Japan.

     

    Dropmysite is an award-winning comprehensive backup solution in the cloud that will keep website and database safe, especially in the wake of the hack attack of Yahoo Japan, where 22 million users were compromised. paperboy will bringing this much-needed service to safeguard online interests in Japan.

     

    “I’m pleased to announce that paperboy will develop website and database backup with Dropmysite’s technology. Through our “LOLIPOP!” product, we will provide cloud backup services for database / web site shortly.” says Sato Kentaro, President of paperboy.

     

    “With over 2,000,000 sites getting hacked yearly, Dropmysite solves a real problem in backing up websites and databases,” says Charif El-Ansari, recently appointed CEO of Dropmysite. “We are delighted to have secured this strategic partnership with paperboy and look forward to working closely with them in the future.”

     

    paperboy&co.inc, President, Sato Kentaro with Dropmysite, CEO, Charif El-Ansari

    paperboy&co.inc, President, Sato Kentaro with Dropmysite, CEO, Charif El-Ansari

    Paperboy will white-label Dropmysite under its hosting brand, “LOLIPOP!” as “LOLIPOP! Web/DB backup service”. This strategic alliance will see JASDAQ-listed Paperboy will provide this backup service to its 392,000 server hosting and 867,000 domain hosting customers. This mutually beneficial agreement, will spike the growth trajectory of both companies.

     

    Lolipop! will now carry Dropmysite's website/database backup service

    Lolipop! will now carry Dropmysite’s website/database backup service

    Paperboy is one of the fastest growing web hosting companies in Japan with 7-8% growth yearly. Their successs stems from having high product standards and customer-centric service. It is testament to the quality of the product and seamless integration that Paperboy will white-label Dropmysite, to resell to its huge number of existing business customers.

     

    The service will come with advanced features like automated / customizable website and database backup, secure AES-256 encryption, backup downloads, website availability monitor and performance reports. With easy setup, integration and unlimited storage, both companies believe that the service is perfect for all small, medium or large enterprise backup needs.

     

     

    With this collaboration with Paperboy, Dropmysite will also ramp up its presence in Japan. The company is already aggressively hiring to grow its Japanese operations.

     

    Backing up the land of the rising sun

    Backing up the land of the rising sun

    Besides Paperboy, Dropmysite is also speaking with other companies to create unique partnerships to further entrench itself into the Japanese market. The targets will range widely from Internet Service Providers to mobile companies. These opportunities will open doors for Dropmysite to further expand its email backup and mobile backup products in Japan.

     

    “I’m very excited to provide Dropmysite throughout the Japanese market. Millions of Japanese SMEs are vulnerable to online threats and have problems backing up their website and databases.” says Yu Shinohara, Dropmysite’s Country Manager (Japan).

     

    Beyond just this deal in Japan, there are many other similar talks in progress around the world. With a presence in every major region in the world, eventually, Dropmysite will be seen and used globally. This Japanese deal is a major step forward in the grand scheme of Dropmysite to eventually back up the Internet.

     

    For further enquiries, please contact:
    Peter Yu

    Publicist

    Gilcrux Holdings

    peter.yu@gilcruxholdings.com

    +65 9451 9142

     

    About paperboy&co., Inc.
    Under the slogan of “Spreading the joy of sharing information”, paperboy&co., Inc. was established in 2003 as a web hosting service company. Since its foundation the company has focused on consumer-targeted Internet services, and today it comprises three business segments: Hosting which operates consumer domain registration and web hosting services, Ecommerce Support which provides ecommerce platform solutions, and Community that facilitates communication among Internet users through blogging and media portal services. paperboy&co., Inc. (JASDAQ: 3633) is headquartered in Tokyo, Japan. For more information, please visit: http://www.paperboy.co.jp/en/

     

    Dropmysite

    Dropmysite was launched on 1 March 2012 at DEMO Asia, the leading event for the best and brightest companies to launch to a global audience, and awarded the “DemoGURU” and “Freedom” Award. Since then, Dropmysite has been featured on Angels’ Gate, Wall Street Journal, VentureBeat, Business Times and CNBC. The company was selected amongst the Top 20 startups by Singapore Business Review. Dropmysite has offices in 4 countries (Dallas, Texas, US / Mumbai, India / Tokyo, Japan / Singapore) and the website is translated into 9 languages (English / Traditional Chinese / Simplified Chinese / Hindi / Spanish / Korean / Japanese / Bahasa Indonesia / Thai). For more information, please visit: http://www.dropmysite.com

     
    • Martial 1:38 pm on February 13, 2014 Permalink | Reply

      Certainly a good development and it may reflect the future of webhosting in many Asian countries.

  • peterjustinyu 9:53 am on November 1, 2013 Permalink | Reply
    Tags: , , , , best practices, , email, , hacktivist, privacy, , , , ,   

    Precautions for impending hacks 

    The Infocomm Development Authority of Singapore has warned all government bodies, government-linked entities or anyone remotely related to the public sector to be on heightened alert for targeted cyber-attacks from the Anonymous collective. Here is some further information about this potential threat.

    The truth about hacktivists is that you’ll never really know if your website is a target. In June ’13, Eu Yan Seng (traditional Chinese medicine suppliers) had their site hacked as a retaliation for the insinuation that Indonesia was to blame for the record-level haze in Singapore. 
    In line with this warning, Dropmysite would like to make a public service announcement to all on taking additional measures to protect oneself from hacking attacks during and after these times.

    The actions that need to be taken internally at all sites are the following:

    • Update all User names and Passwords and delete unnecessary accounts immediately.
    • Make sure that user names and passwords are secure with a mixture of alpha / numeric and capital letters
    • Be vigilant in keeping internal security – for example: do not leave work stations unlocked and always log out
    • Check DNS security with your DNS manager
    • Please notify your admin of any unusual or suspicious site active. Also check your user access logs.

    In addition, we recommend that all owners of websites consider the following actions:

    • Update your username and password for any online system access
    • Delete all non-important accounts
    • Reach out to your DNS provider and confirm the integrity of your DNS server
    • Keep track of physical access to offices and computer terminals, and remind users to log off after each session

    At the end of the day, it is better to be safe then sorry. While the likelihood of your site being attacked is extremely low, these are some best practices that you can implement to ensure a peace of mind.

     
  • peterjustinyu 6:26 am on November 1, 2013 Permalink | Reply
    Tags: , business development, , , email privacy, India, mumbai, new hire, , Udit Berlia,   

    Introducing Dropmysite's new Business Development Manager (India), Udit Berlia 

    We are proud to announce another addition to our stellar team, Udit Berlia.

    Udit has over 6 years of wide-ranging experience in IT and consulting industries across multiple disciplines such as software development, project and program management, presales, procurement and strategic consulting. He has assisted several large European telecommunication companies to develop and implement their Operations and Business Support Systems. He brings in extensive experience in process re-engineering and presales.

     

     

    Udit is based in Mumbai, India and is responsible for business development activities in India. His immediate duties will include following up on potential partners (after the recent RCHosting Summit and on other open leads). Having a background in IT also will see him fit seamlessly into the tech environment – don’t be surprised to see him coding alongside the engineers – Udit will be pitching in progressing the movement of Dropmyemail Privacy.

    Dropmyemail Privacy
    Residing across multiple cities, Udit is a travel enthusiast and has explored many parts of Asia and Europe. He enjoys cooking and is a big Jackie Chan fan.

    Jackie Chan

    He has a MBA from IE Business School, Madrid (ranked in the top 10 of Financial Times Global MBA rankings) and holds a Bachelor of Engineering degree from Bangalore Institute of Technology. Udit education and networks will come in handy in broadcasting the message of backup websites, databases, emails and mobile phones.

    iebusiness-logoBIT

    Udit has a great passion for startups, technology and the bustling entrepreneurship scene in Asia. In fact, he has spent previous stints in consulting to be too boring for him!  Expect to see more of Udit in this blog and in the press in helping Dropmysite back up the Internet.

     
  • peterjustinyu 8:02 am on October 30, 2013 Permalink | Reply
    Tags: Charif El Ansari, , , Ex-Google, Mobile back up, New C-level hire   

    Ex-Google BD Head takesover as CEO of backup startup Dropmysite 

    For immediate release, Singapore, Oct 30th 2013 – Ex-Google South East Asia Head of Business Development and current Head of EMEA for Dropmysite, Charif El Ansari, will take over the Chief Executive Office role from John Fearon. Fearon will move to assume more responsibilities in his investment holding firm, Gilcrux Holdings.

     

    As Gilcrux continues to grow its quantity and quality of startups, Fearon realizes the need to dedicate a seasoned captain for his flagship startup, Dropmysite. Within his ranks, there is no one more qualified than El Ansari, the Google and Dell veteran with leadership stints around North America and Asia.

     

    New CEO of Dropmysite

    New CEO of Dropmysite

    “The Dropmysite business is moving into a more mature business stage and we felt it was the right time to bring in an experienced executive to help with this,” says Fearon, CEO and Founder of Gilcrux. “Charif has a highly relevant background and I have full confidence that he can grow the Dropmysite business into a leading online SaaS company.”

     

    In 2012, El Ansari left Google for Dropmysite to lead its efforts in Europe, Middle East and Africa. Now with the management shuffle, El Ansari has returned to Singapore to take over the daily duties of Dropmysite.

     

    Along with his impressive resume and wide network of contacts, El Ansari will build upon the great work already done on email, website and database cloud backups.

     

    “Global cloud storage will grow 4X by 2016 and with 41% of the online audience in Asia, backing up the Internet from Singapore has a lot of potential,” says El Ansari, recently appointed CEO of Dropmysite. “I look forward to building on the achievements of John (Fearon) and the team.”

     

    El Ansari’s move will bring even more credibility to the startup that aims to backup the Internet. By bringing an experienced executive into the top position, Dropmysite will attract more top talent, tie up more enterprise partnerships and push out more backup products.

     

    One product to note in the pipeline, Dropmysite will launch a backup product for mobile phones. Called, Dropmymobile, it is an app that will backup the entire mobile phone – including contacts, SMSes, Apps Media (pictures, videos, music, ringtones and etc), Calendars and Call logs. Still in the alpha stage, the team aims to launch it in November and interested users can sign up on the website for early access.

     

    Backup your entire phone

    Backup your entire phone

    Having El Ansari as the CEO at Dropmysite with this management shuffle, Fearon will be given the bandwidth to focus on building more great Gilcrux businesses. Besides Dropmysite, Gilcrux has 7 startups like ApexPeak, EatAds, Kluje and with more on the way.

     

    Additional information on Dropmysite / Dropmyemail:

    Dropmyemail was launched on 1 March 2012 at DEMO Asia, the leading event for the best and brightest companies to launch to a global audience, and awarded the “DemoGURU” and “Freedom” Award.

     

    Today, this startup has been featured on CNBC, Wall Street Journal, Venture Beat, Tech Crunch and more. The company was selected amongst the hottest 20 startups by Singapore Business Review in 2013. The combined websites of Dropmysite / Dropmyemail has almost 1 million signups, offices in 4 countries (Dallas, Texas, USA / Mumbai, India / Tokyo, Japan / Singapore) and the website is translated into 9 languages (English / Traditional Chinese / Simplified Chinese / Hindi / Spanish / Korean / Japanese / Bahasa Indonesia / Thai).

     

    Additional information on Gilcrux Holdings:

    One of the world’s most innovative investment holding companies – GILCRUX supports passionate entrepreneurs aiming to find interesting ways to disrupt established fields and do it bigger, faster and better.

     

    Dropmysite / Dropmyemail / Dropmymobile

    This simple and elegant solution keeps your websites / databases / emails / mobile content safe with automatic backups into the cloud.

     

    ApexPEAK

    Helping small and mid-sized businesses turn invoices into cash in as little as 3 days.

     

    Kluje

    A reliable and easy way to find contractors for your home improvement projects, routine maintenance or just a few odd jobs around the house.

     

    MyDoorHandle

    The easiest marketplace to find people, businesses and places – all with just a ‘handle’ that points to an exact latitude and longitude

     

    EatAds

    An online marketplace for buying and selling outdoor advertising space.

     
  • peterjustinyu 6:55 am on September 17, 2013 Permalink | Reply
    Tags: APIs, , , resellers, ,   

    Dropmysite launches white-label solutions to maximise resellers’ profits 

    For immediate release, Singapore, 17th Sept 13 – Dropmysite, the startup aiming to backup the Internet, launches white-labelling for its automatic website/database backup service. This will help its global network of resellers to maximise profits and move sales even faster.

    By white-labelling Dropmysite, resellers like hosting companies can rebrand and sell the service as their own. The biggest benefit to resellers on white labelling is increasing profits. As it enables resellers to build their own brand, sell directly on their websites and benefit from any repeat business.

    “We offer resellers an important and new value added service that helps them increase their ARPU,” says John Leung, VP of Sales Asia, Dropmysite. “In return, resellers affords us access to an existing and loyal large customer base which is critical to deploying and scaling or solutions”

    When done properly, resellers will capitalize on their existing territory, client base or market to promote the website and database backup service beyond Dropmysite’s capability (or money) and reach. This platform is also making it much simpler for Dropmysite’s existing reseller deals with GMO Cloud, Xpress Hostings and others to integrate.

    To assist in the easy white-labelling process, Dropmysite launched the API in PHP language, since the majority of web hosting companies support PHP by default. Any company with PHP knowledge should be able to use the white-label API and implement Dropmysite with their own branding, own images, own layout, etc.

    Besides that, Dropmysite also prepared plugins to c-Panel and Parallel Plesk. Resellers mainly use these platforms so that their clients can easily setup websites on their own without knowing all the technical aspects of it. Once the Dropmysite plugins are installed on the respective platforms, the clients can access all Dropmysite’s functionalities from within c-Panel / Plesk interface without leaving the page.

    By doing so, Dropmysite has basically extended the feature of each platform.  Another way to see it, these plugins are similar to apps on Apple Store or Play Store. Once installed on the phone, users can access the site from within their phone without using a desktop or laptop.

    After signing up on Dropmysite’s reseller page, http://www.dropmysite.com/resellers, there are a few examples on how to use the white-label API in PHP, cPanel and Plesk.

    Screen Shot of APIs

    In the future, as the reseller program continues to pick up momentum, Dropmysite will continue to adding more examples and programming languages. In the works are a Python, Javascript and eventually a Ruby-On-Rails version.

    “We have worked hard on the APIs, C-panel and Parallels platforms to enable seamless integration for resellers. It’s a great product and proposition for their customers,” says Leung.

     
  • peterjustinyu 4:01 am on August 23, 2013 Permalink | Reply  

    Dropmysite is making website backups even safer with new monitor tool 

    McGvyer solution to website failure

    McGvyer solution to website failure

    Dropmysite has released another new function: “Website Monitor” – instant notification in the event of website outage. Along with “Email Insights” added earlier, Dropmysite further shows the commercial viability in backing up and analyzing big data.

    Many websites like e-commerce, social network platforms, data centers suffer outages and downtime, millions can be missed out on in lost opportunities and customer dissatisfaction. Dropmysite’s new complimentary tool will come in handy in times of e-crisis.

    “SMEs now gain a cost-effective way to track website uptime and efficiency,” says, John Fearon, CEO and Founder of Dropmysite. “We expect to 10X our ARPU (average revenue per users) over the next few months.”

    “Website Monitor” will allow website owners instant alerts when their online data suffers catastrophic events like website outage, hacks, database crashes and more. With immediate notice of website problems, it is possible to fix it before irreparable damage is done to the website, business and reputation.

    This new tool will complement the existing Dropmysite website/database backup with alerts when the user’s cloud data is compromised. Owners can choose to receive free email notifications or a chargeable SMS.

    1) Monitor Website Availability

    Dropmysite allows you to monitor the uptime of your website and notifies you via email or SMS in the event of a server or network outage. You can monitor your website from anywhere through the web or on mobile.

    2) Generate Website Performance Reports

    Dropmysite lets you analyze the response time (in msecs) of your website from around the world and view them graphically on a chart. You can monitor the performance of either a GET, POST or a HEAD request.

    Big players in this space like Symantec, Akamai and Webmatrix can charge up to $250 USD per month for their service. Also, users will be able to get an overview on the latency of their sites to understand the cause of their web failures.Finally, “Website Monitor” is packaged with its award-winning website and database backup from Dropmysite so no data is lost.

    Notifications for web disasters may not be new but most versions are rather expensive and one-dimensional.

    crash stress

    crash stress

    Dropmysite Others
    Price Free Up to $250USD / month
    Notification Email / SMS Email
    Latency Reports Yes No
    Website backup Yes No

    “Website Monitor”, along with Dropmysite’s website/database backup, to try for 30 days at http://www.dropmysite.com

     
  • peterjustinyu 5:13 am on July 16, 2013 Permalink | Reply
    Tags: , , , , backup on the cloud, , , , , , , , , , , restore backups,   

    Make your web hosting in the cloud stand out 

    Global Web Hosting looks one and the same everywhere

    Global Web Hosting looks one and the same everywhere

    In the past few years, the web hosting industry has been talking about the cloud. Most of us have known it was the next big thing for a considerable time. However, it is now that consumers and small business owners are beginning to understand the way the cloud could transform their lives. Demand has never been higher, the increased demand for cloud hosting is apparent

    But as more hosting companies get into the cloud, how can you make your own services stand out? You need to identify the differences between alternate cloud services, and position your services as something unique.

    In essence, you will need to create an effective strategy for your new cloud services, while, differentiating the cloud services available to your business through partnerships.

    Four ways to make your cloud services more unique

    In the web hosting industry, our technical expertise makes it easy to get excited about the cloud. As you prepare to launch your first cloud services, you will probably be confident they are interesting and attractive to potential customers.

    Unfortunately, many web hosting providers move into cloud services without deciding on a strategy of differentiation. They announce services that are scalable, reliable, and flexible, but these are the core benefits of a cloud, and the ones your competitors already offer.

    Instead, you should focus the design of your cloud and your marketing approach on a more specific benefit. You could choose from:

    • Power and performance: With bigger resource allocations or higher quality hardware in your cloud, you can offer the lightning-fast performance for the busiest web applications. This may be the easiest step to do among all (which everyone else can copy) and hence it is just the first step.
    Strengthen your web hosting capabilities

    Strengthen your web hosting capabilities

    • Security: Many enterprises are concerned about the safety of data when it is hosted in the cloud. Providing comprehensive security features and compliance, you can sell your cloud services based on peace of mind. As mentioned that the cloud is still relatively new, show your clients the various steps taken to keep their data safe.
    Security is paramount, make sure yours is top-notch.

    Security is paramount, make sure yours is top-notch.

    • Service and support: As smaller companies and individuals become more interested in cloud hosting, offering expert advice and assistance can help you find a market for your business. The fastest way to secure a client for the long haul is to have  24/7 call center that speaks the clients’ language – nothing more reassuring then getting your problem solved simply.
    Be available 24/7 or respond ASAP to queries.

    Be available 24/7 or respond ASAP to queries.

    • Cloud backup: Most hosting companies do not bother to go beyond their basic offerings to just host the data. To be able to offer website database backup with easy restores, downloads & migrations will provide a much needed value added service. Also, the ease of access of the data from any location and at any time will be invaluable to your clients. You can go even further to offer email backup as well to take care of all your clients’ data as a one-stop solution. Not only will your set your clients’ minds at ease, with an additional product offering, you can increase your business with them as well. A partnership with a service provider specializing in backup, maybe just the thing.
    Beyond just security, cloud backups makes your data always available and accessible everywhere.

    Beyond just security, cloud backups makes your data always available and accessible everywhere.

    Almost everyone in the web hosting industry is preparing to launch cloud services. By taking the time to think about what makes your solutions different before you begin, you can connect with an audience and gain visibility in this crowded market.

    Conquer all with your differentiation in the cloud!

    Conquer all with your differentiation in the cloud!

     
  • peterjustinyu 8:41 am on June 27, 2013 Permalink | Reply  

    Nothing is hack-proof, but an immediate response goes a long way 

    Hacked!

    Bouts of hacker vigilante justice is unpredictable – any site could be targeted for a cause, to send a message or for no reason whatsoever. No matter how secure your website can be, it is bound to be hacked, crash due to overwhelming traffic, server outages or more. It is prudent then to react as soon as possible to rectify the situation.

     

    On 27th June, Singapore Healthcare merchant, Eu Yan Seng, had their website defaced. The Indonesian perpetrator was trying to send a message about Singaporean netizen complaints or name-calling about Indonesia on the recent hazardous haze wafting over the seas.

    EuYanSeng Defaced Screenshot

    Why would someone choose Eu Yan Seng as a target to make his/her message known? A look up on Alexa will show that this website does not generate enough traffic to capture enough attention. As a prominent supplier of traditional Chinese medication, the  target audience that would visit this site would typically be those who are older and unlikely web savvy.

     

    There are definitely higher profile websites that can be attacked to make the news (various government sites, media sites, banks & etc. come to mind). Perhaps Eu Yan Seng’s website has the most vulnerable code or that in this period of haze or more people will be looking to improve their immune systems. While we can only speculate on the why, we know that damage has been done.

     

    As a merchant with a eStore, there would lost sales / opportunity. Visitors to the site would have been put off making a purchase. There would also be a displacement of credibility for the brand. There may be an association with danger which contradicts the health benefits that Eu Yan Seng would want to promote about their products.

     

    One thing is for sure is that Eu Yan Seng is not the only victim and collateral damage in a crusader’s mission. Other high profile hacks in recent memory include Anonymous hacking and defacing North and South Korean sites on the anniversary of the Korean War and Israeli sites in an audacious attempt to wipe them off the Internet. These are more political motivated and indeed more extensive attacks.

     

    In many occasions, there could be an agenda or not. Some hackers just do it for the fun it, to prove that they can, bragging rights and a myriad of random reasons. The site can be defaced, crashed or have its databases deleted or all of the above. This unfortunately means that any site, at any time, for any reason could be compromised. According to Richard Power, editorial director of the Computer Security Institute, single instances of hacking may cost as much as $600,000 to $7m a day for online businesses in 2011, depending upon the revenue of the operation.

    Every second of down time, you are losing $

    Corporations are especially open to such attacks and also have the most to lose. So that’s why many firms invest significant amounts of their budget each year on cyber security. Even then it is not fool-proof.

     

    The sad thing is that while prevention is better than cure, when hackers strike, the only response is a reactive one. And when your site is defaced, offline or down, the moments following which will be crucial. Which means that the earlier that you can respond, the less you stand to lose. The worst thing that could happen is when the website fails during off-work hours. While employers/employees work 8-10 hours a day, your website is 24/7. When you do not have a 24hr tech team on retainer or standby, there could be a few hours where the site is in purgatory and you will be paying the price.

     

    With that in mind, Dropmysite – a website backup solution in the cloud, created “Website Monitor”. Users will get an instantaneous update via email or SMS when something goes awry with the website. You or the website administrator will be alerted and be able to start getting things back to normal immediately. If you have already a website backup, it could be as easy as clicking restore.

    Besides that, there are website performance reports that lets users analyze the response time (in msecs) of their websites from around the world and view them graphically on a chart. Users can monitor the performance of either a GET, POST or a HEAD request.

    Why backup?” you might ask.

    Why Dropmysite?

    Quick intro to Dropmysite – website backup

     

    The easy answer is that while you can’t stop hacks, you can very well immediately prevent it from doing more damage. Backing up your website and databases is the first step to keep your Internet safe.

    If you want to be as near to hack-proof as you can, take a 30 day trial of Dropmysite today.

     
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